What are the robots all about?

Effectivity
Robotic Process Automation optimize the process by eliminating the need for human resources, cutting the time required to execute the process, eliminating errors, and reducing the number of routine tasks.

It comes especially handy when the standard integration or automation would take too long to develop, would be too expensive, or you simply don't have control over the applications to be automated.
How it works
Robot executes a process based on instructions provided in a script, the same way real users would.

What is more, robot does not need to sleep, take a break, doesn't make mistakes and doesn't mind working night shifts.

The process does not need to be simple: you only need to be able to describe it and provide to robots the data to work with.
What does it take to get a robot ready?
Think of robot as if it were your new colleague who you are about to give a specific task. It doesn't need to be difficult at all.
1
Assessment
To start you need to first identify the process that is algorithmizable and that will bring enough of a savings to cover the automation costs within a reasonable period.
2
Optimization
If there is room to optimize the process, this is the best time to do that. Also, some processes might require redesign in order to enable automation.
3
Description
Before development starts you need to describe the process. The same way as you would describe it to a new colleague.
4
Environment
Now you need to secure for your new robotic employee a workstation and access to all applications that it will be working with.
5
Learning
This might take a couple of weeks because robot needs to learn how to execute the delegated process. All of this is usually done in a testing environment.
6
Deployment
Now it's time to take your robot to a real production environment, where a few additional changes in a script might be required.
7
READY - SET - GO LIVE

Case Studies
Chosen case studies to demonstrate what kind of activities robot can perform and the business outcomes that you can expect

Mortgage payments
Wüstenrot is an Austrian company for financial services and real-estate
Challenge
Wustenrot is running a mortgage portfolio with over 20 thousand clients, who occasionally decide to pay off their loan early. This triggers activities that require manual processing with several subsequent steps that are sensitive to mistakes and financial risks. The process is strictly regulated by an EU mortgage credit directive with impact on required resources.

Approach
The robot was set to start by identifying overpayments by a complex aggregation of information from several sources. This process further includes accounts closings and generating report of loans with overpayments that is further processed manually.

Result
Reduced time to deliver from 155 to 7 hours
- 1,1 FTE released for different agenda
- Robot has been operating over 3 years without intervention
- The automation is done by 3 subsequent RPA processes combined together
- ROI within 2,5 moths



Insurance auditing
ALD is a French fleet managing and operational car leasing company
Challenge
ALD automotive owns a fleet with thousands of cars that are being used by their customers. The question of insurance is left solely to clients. However, responsibility remains on the owner's side. ALD thus needs to manually check the existence of car insurance, which is a time-consuming process prone to mistakes.

Approach
The robot was set to start by extracting a list of registration numbers from the internal system. Based on gathered information, robot performs a check in public register of insured cars and creates a report of uninsured cars that are then being taken care of manually.

Result
Reduced time to deliver from 19 days to 25 minutes
- 0,9 FTE released for different agenda
- Missing insurance related risks mitigated
- Solution proven the concept and initiated the RPA program within the company
- ROI within 3 months